9ct Gold Pink Quartz Ring

Returns & Refunds Policy

Consumer Rights

Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986.You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure is not major.

Change of Mind

Because each order is processed and packed specifically for you, we do not offer refunds or exchanges for change of mind.Please check product descriptions carefully before purchasing.

Faulty or Damaged Products

If you believe a product is faulty, damaged, or not as described:

1. Please contact us within 7 days of receiving your order at tangi@wikogearlimited.store with your order number and a description of the issue.

2. We may request photos or ask you to return the item for inspection.

3. If the item is found to be faulty or damaged, we will provide a repair, replacement, or refund, as required by law.

4. Where a replacement is not available, a full refund (including reasonable shipping costs) will be issued.

Returns Process

• Items must be returned in their original packaging (where possible).

• Please do not send items back without contacting us first.

• You are responsible for return shipping costs unless the product is faulty or incorrect.

Order Cancellations

Orders may only be cancelled prior to dispatch. Once your order has been shipped, it cannot be cancelled, but you may still be eligible for a return under the conditions above. 

Refund Method

Approved refunds will be processed using the original method of payment. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.

Contact for Returns & Refunds

For all returns, exchanges, or refund enquiries, please contact: tangi@wikogearlimited.store

Include your order number, contact details, and a brief description of the issue.

Shipping & Delivery Policy

Order Processing

• Orders are processed Monday to Friday (excluding public holidays).

• We aim to dispatch all orders within 2–3 business days of payment confirmation.

• You will receive a shipping confirmation email with tracking details once your order has been sent.

Delivery Times

Estimated delivery timeframes are:

• New Zealand (Urban): 2–5 business days after dispatch

• New Zealand (Rural): 3–7 business days after dispatch

• International Orders (if offered): Delivery times vary depending on destination and customs processing

Please note these are estimates only — once parcels are in transit, delays may occur beyond our control (e.g., courier backlogs, weather events, or customs delays).

Shipping Fees

• Shipping costs are displayed at checkout before payment is made.

• Free shipping promotions (if applicable) will be clearly stated on our website.

• Additional charges may apply for oversized or heavy items, or for delivery to rural addresses.

Delivery Address

Please ensure your shipping details are correct when placing your order.We are not responsible for orders shipped to incorrect addresses provided by the customer.

Tracking

Most orders include a tracking number. Tracking details will be emailed once your order has been dispatched.If your order has not arrived within the expected timeframe, please contact us at tangi@wikogearlimited.store and we will assist you in following up with the courier.

Lost or Delayed Orders

If a parcel is lost in transit, we will work with the courier to investigate. A replacement or refund will be offered if the parcel cannot be located after reasonable enquiry.We are not responsible for delays caused by events outside our control (e.g., courier disruptions, customs delays, or force majeure).