Shipping Policy

WIKOGEAR LIMITED

Shipping & Delivery Policy
Effective Date: 13 October 2025

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1.1 Order Processing

• Orders are processed Monday to Friday (excluding public holidays).

• We aim to dispatch all orders within 2–3 business days of payment confirmation.

• You will receive a shipping confirmation email with tracking details once your order has been sent.

1.2 Delivery Times

Estimated delivery timeframes are:

• New Zealand (Urban): 2–5 business days after dispatch

• New Zealand (Rural): 3–7 business days after dispatch

Please note these are estimates only — once parcels are in transit, delays may occur beyond our control (e.g., courier backlogs, weather events, or customs delays).

1.3 Shipping Fees

• Shipping costs are displayed at checkout before payment is made.

• Free shipping promotions (if applicable) will be clearly stated on our website.

• Additional charges may apply for oversized or heavy items, or for delivery to rural addresses.

1.4 Delivery Address

Please ensure your shipping details are correct when placing your order.
We are not responsible for orders shipped to incorrect addresses provided by the customer.

1.5 Tracking

Most orders include a tracking number. Tracking details will be emailed once your order has been dispatched.
If your order has not arrived within the expected timeframe, please contact us at tangi@wikogearlimited.store and we will assist you in following up with the courier.

1.6 Lost or Delayed Orders

If a parcel is lost in transit, we will work with the courier to investigate. A replacement or refund will be offered if the parcel cannot be located after reasonable enquiry.
We are not responsible for delays caused by events outside our control (e.g., courier disruptions, customs delays, or force majeure).