Refunds & Returns policy

WIKOGEAR LIMITED

Returns & Refunds Policy Policy
Effective Date: 13 October 2025

1.1 Consumer Rights

Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986.
You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure is not major.

1.2 Change of Mind

Because each order is processed and packed specifically for you, we do not offer refunds or exchanges for change of mind.
Please check product descriptions carefully before purchasing.

1.3 Faulty or Damaged Products

If you believe a product is faulty, damaged, or not as described:

Please contact us within 7 days of receiving your order at tangi@wikogearlimited.store with your order number and a description of the issue.
We may request photos or ask you to return the item for inspection.
If the item is found to be faulty or damaged, we will provide a repair, replacement, or refund, as required by law.
Where a replacement is not available, a full refund (including reasonable shipping costs) will be issued.

1.4 Returns Process

Items must be returned in their original packaging (where possible).
Please do not send items back without contacting us first.
You are responsible for return shipping costs unless the product is faulty or incorrect.

1.5 Order Cancellations

Orders may only be cancelled prior to dispatch. Once your order has been shipped, it cannot be cancelled, but you may still be eligible for a return under the conditions above.

1.6 Refund Method

Approved refunds will be processed using the original method of payment. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.

1.7 Contact for Returns & Refunds

For all returns, exchanges, or refund enquiries, please contact: tangi@wikogearlimited.store

Include your order number, contact details, and a brief description of the issue.